BIOPAC® Systems, Inc. Logo

Privacy Policy

BIOPAC is a business-to-business provider, committed to providing excellent customer service while maintaining the safety and security of our customer and visitor data. Information is not sold to any third-party persons or entities. We process a limited amount of personally identifiable information to improve and understand visitor experiences, and for certain legitimate business purposes.

This page explains how we collect, store, and process data. Click Cookies for additional policy details.

General Overview – scroll down for policy details

Data Collection

  1. The following information is collected through this website when individuals visit the site:
    • IP: used for localization, stored for session duration
    • Analytics: Google, Statcounter, and possibly SharpSpring – used for web navigation and behavior on site.
  2. The following personally identifiable information is collected through this website when individuals visit the site
    • First and last name.
    • Physical address, including institution/agency, department, street name, name of a city or town.
    • Email address.
    • Telephone number and/or a fax number.
  3. Individuals who register on this website may review personally identifiable information on the My Account page and may revise information on the Update My Account page.
  4. The personally identifiable information is used to provide estimates, process payments, and provide product or service updates.
    • Credit card information is not stored on the website/web server after payment is processed.
  5. If you fill out a form for BIOPAC, your information will be stored in our Customer Relationship Management and/or business automation systems and some amount of your past browsing on this site may be available to our staff to determine your interests so we may more effectively engage with you and so we may improve our site. However, if you use private browsing you may provide us your information without making your past browsing activity available to us. If you do not wish for us to have your personal information please do not fill out any of the web forms on this site.

Data Storage

  1. Your web browsing data will be stored for up to three consecutive years, see legitimate interests; you can unsubscribe from communications and can request your data to be removed.
  2. Your personally identifiable information and engagement data will be stored for up to three consecutive years, see legitimate interests; you can unsubscribe from communications and can request your data to be removed.
  3. We add lead scoring and behavioral data to our Marketing Automation software and database so we can understand what products you are interested in and can inform our sales team about your interests. If you complete a form on our website, our sales and marketing staff might review the web pages you visited to inform their conversation with you. If you visit certain product pages on our website, and have subscribed to receive emails, we may email you additional information about those products unless/until you opt out.
  4. If you are a paid customer, your contact data will be stored according to legitimate interests and legal requirements; no credit card information is stored on the website/web server after payment processed.
  5. If you have requested information by completing a web form, contacting us by phone or email, or by requesting information at a conference, your contact data will be stored for up to three consecutive years unless you ask us to remove it; see legitimate interests.

Communications

Use the Consent Status Form to manage your preferences:

Subscribe/Unsubscribe

Request to see your data

Request Full Erasure

To opt-out of specific cookies, use your browser settings.

Related Privacy Policies

Furthermore, when you visit our website a Statcounter cookie (called “is_unique”) may be placed in your browser. This cookie is used only to determine whether you are a first-time or returning visitor and to estimate unique visits to the site. You can learn more about cookies from Statcounter and set your browser to refuse same by clicking here. For further details, please see the Statcounter privacy policy.


Privacy Policy Details

Data Controller and Owner

BIOPAC Systems, Inc., 42 Aero Camino, Goleta, CA 93117 USA – privacy@biopac.com

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookie, Usage data, Email address, First Name, Last Name, Phone number, Address, Country, Province, Password, ZIP/Postal code and City. Device attributes (such as the operating system, browser type, hardware and software versions) and Device operations (information about operations and behaviors performed on the device, such as navigtaion, or mouse movements—which can help distinguish humans from bots) may also be collected.
Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third-parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Contacting the User, Handling payments, Managing support and contact requests, Managing contacts and sending messages, Interaction with external social networks and platforms, Registration and authentication, Analytics, Advertising, Remarketing and Behavioral Targeting, and Displaying content from external platforms.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Social Networks

This Application may link to social networks and track connections from those networks, allowing it to retrieve information, including Personal Data, from it. For more information regarding the following permissions, please see the permissions documents at

  • Facebook – this service allows this Application to connect with the User’s account on the Facebook social network, provided by Facebook, Inc.
    Permissions asked: Email.
    Place of processing: USA – Privacy Policy
  • LinkedIn
  • Twitter -This service allows this Application to connect with the User’s account on the Twitter social network, provided by Twitter, Inc.
    Personal Data collected: Various types of Data as specified in the privacy policy of the service.
    Place of processing: USA – Privacy Policy
  • YouTube
  • Instagram – Privacy Policy

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the user has made more of their data public, more information will be available.

Email

Provides access to the User’s primary email address

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Access to third-party services’ accounts

These services allow this Application to access Data from your account on a third-party service and perform actions with it.
These services are not activated automatically, but require explicit authorization by the User.

Contacting the User

Users may be contacted by BIOPAC or BIOPAC may share data with our Value-Added Resellers, independent contractors appointed as resellers to sell, market, support, service, and distribute BIOPAC Products.

Mailing List or Newsletter (This Application)

By checking the opt-in option when registering, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
Personal Data collected: Name, Commy/Instuitie, Email address.

Contact form (This Application)

By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: Address, Country, Email address, First Name, Last Name, Phone number and Province.

Handling payments

Payment processing services enable this Application to process payments by credit card, bank transfer, or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment or shipment.

  • UPS StarShip – Proudly integrating UPS shipping for over 20 years, StarShip shipping software has passed the highest UPS standards to become a certified UPS Ready® Solution. Privacy Policy
  • FedEx

Managing support and contact requests

These services allow this Application to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g., email address).

Managing contacts and sending messages

These services make it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

SharpSpring

SharpSpring is a customer relationship management and message sending service.
Personal Data collected: Name, Email address, institute, telephone.
Place of processing: USA – Privacy Policy

Interaction with external social networks and platforms

These services allow interaction with social networks or other external platforms directly from the pages of this Application. The interaction and information obtained by this Application are always subject to the User’s privacy settings for each social network. If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when Users do not use it.

Google+ +1 button and social widgets (Google Inc.)

The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc. Personal Data collected: Cookie and Usage data. Place of processing: USA – Privacy Policy

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy

Twitter Tweet button and social widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy

Instagram

Personal Data collected: Cookies and User data.
Place of processing: USA – Privacy Policy

Advertising

These services allow User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Application, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Application. For more information, please check the privacy policies of the relevant services.

Google AdSense (Google)

Google AdSense is an advertising service provided by Google Inc. This service uses the “Doubleclick” Cookie, which tracks use of this Application and User behavior concerning ads, products and services offered. Users may decide to disable all the Doubleclick Cookies by clicking on: google.com/settings/ads/onweb/optout?hl=en.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy – Opt Out

Registration and authentication

By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services.
In this case, this Application will be able to access some Data, stored by these third-party services, for registration or identification purposes.

Facebook Authentication (Facebook, Inc.)

Facebook Authentication is a registration and authentication service provided by Facebook, Inc. and is connected to the Facebook social network.
Personal Data collected: Various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy

Direct registration (This Application)

The User registers by filling out the registration form and providing the Personal Data directly to this Application.
Personal Data collected: Address, City, Country, Email address, First Name, Last Name, Password, Phone number and ZIP/Postal code.

Remarketing and Behavioral Targeting

These services allow this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

AdWords Remarketing (Google)

AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the activity of this Application with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy – Opt Out

Facebook Remarketing (Pixel by Facebook)

Facebook Remarketing is a Remarketing e Behavioral Targeting service provided by Facebook Inc.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy – Opt Out

Google AdWords conversion tracking (Google Inc.)

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy

Displaying content from external platforms

These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them.
If a service of this kind is installed, it may still collect web traffic data for the pages where the service is installed, even when users do not use it.

Google Fonts (Google)

Google Fonts is a typeface visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy

Widget Video Youtube (Google)

Youtube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy

Widget Google Maps (Google Inc.)

Google Maps is a maps visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookie and Usage data.
Place of processing: USA – Privacy Policy

Further information about Personal Data

Additional information about Data collection and processing

Legal action

The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above. This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy

The Data Controller is responsible for this privacy policy.


Connection to the server is encrypted using Comodo ECC PositiveSSL™ 256 Bit Private Key encryption.

Material changes to the privacy policy for www.biopac.com will be posted to the site on this page in the footer link Privacy Policy.

This Privacy Policy is effective February 16, 2007 and was last updated June 8, 2018.

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