POLICIES AND PROCEDURES
If you have any questions about policies or procedures, please contact BIOPAC:
All technical specifications are subject to change without notice. Find specifications on product web pages and/or in the associated hardware guide(s).
All catalog prices are ex-factory Santa Barbara, California, USA and do not include shipping or handling charges. These will be prepaid and added to the invoice. We normally ship via United Parcel Service (UPS). Sales tax will be added to orders where applicable unless a copy of the tax exemption number is submitted with the order. Prices are subject to change without notice.
We are happy to provide written quotations. If requested, we will include estimated shipping charges with the quotation.
PLACING AN ORDER
Call, email, or fax BIOPAC (8 a.m.-5 p.m. Pacific Time), or contact your local representative. Please include the following information or have it ready when you call:
- Complete billing & shipping addresses;
- Name and department of the end user;
- Description of items you wish to order;
- Telephone number, in case we have any questions;
- Purchase order number (if applicable).
Note: A copy of your purchase order is required when you place an order, unless you are placing a credit card or web order.
Open accounts are extended to all recognized educational or research institutions, hospitals, and businesses. Terms are net 30 from the date of shipment. Students, individuals, and private companies may call for a credit application, enclose payment with order, charge with VISA, MasterCard, American Express or Discover, or pay C.O.D.
If ordering equipment intended for overseas delivery, please specify whether you require a USA or EURO power cord. International payment should be made in advance by VISA, MasterCard American Express, Discover or wire transfer of funds to BIOPAC’s bank account, or confirmed irrevocable letter of credit (all banking charges and fees must be applied to the buyer’s account). The validity period of letters of credit should be at least 90 days. All funds shall be in U.S. dollars.
Orders paid by direct transfer of funds or by credit card can be shipped via air express, standard air freight, or air mail (some size restrictions may apply to air mail shipments). Orders placed with a letter of credit will be shipped via standard air freight.
List prices do not include freight, shipping, handling, or insurance. In addition, prices for overseas shipment will be slightly higher than domestic prices. Please contact is for a pro forma quotation to include shipping and any additional costs before placing an order.
BIOPAC Systems, Inc. guarantees its equipment against all defects in materials and workmanship to the original purchaser for a period of 12 months from the date of shipment unless otherwise stated below; effective 1-1-2015, BIOPAC MP36 and MP36R units are guaranteed against defects in materials and workmanship to the original purchaser for a period of 60 months (5 years) from the date of shipment.
If BIOPAC Systems, Inc. receives notice of such defects during the warranty period, BIOPAC Systems, Inc. will at its option, either repair or replace the hardware products that prove to be defective in materials or workmanship. This warranty applies only if your BIOPAC Systems, Inc. product fails to function properly under normal use and within the manufacturer’s specifications. This warranty does not apply if, in the sole opinion of BIOPAC Systems, Inc., your BIOPAC Systems, Inc. product has been damaged by alteration, accident, abuse, misuse, neglect, improper packing, shipping, modification or servicing, by any party other than BIOPAC Systems, Inc. If a problem arises, please contact us for authorization before returning an item.
Any returns should be supported by a Return Mail Authorization (RMA) number issued by BIOPAC Systems, Inc. BIOPAC Systems, Inc. reserves the right to refuse to accept delivery of any shipment containing any shipping carton which does not have the RMA number(s) displayed on the outside. The Buyer will prepay transportation charges to the BIOPAC Systems, Inc. designated site. The warranty period for repairs and for used equipment purchased from BIOPAC is 90 days.
BIOPAC Systems, Inc. makes no other warranty or representation, either expressed or implied, with respect to any hardware or software product, its quality, performance, merchantability, or fitness for a particular purpose.
BIOPAC Systems, Inc. will not be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect in a hardware or software product or its documentation, even if advised of the possibility of such damages, or for damage of any equipment connected to a BIOPAC Systems, Inc. product.
BIOPAC ships high-quality, durable equipment, but it’s possible that a system may need servicing. Before returning it, please call BIOPAC for return authorization (RMA#) and shipping instructions. Please pack your equipment well for shipping and insure it for full value. Send a note explaining the reason for return so we can investigate and make repairs as quickly as possible.
Note: Please ensure that all equipment is fully decontaminated before returning. BIOPAC will refuse service if an item does not appear to meet the OSHA safe handling standards.
If a shipment arrives damaged, note the damage on the delivery bill and have the driver sign it, acknowledging the damage. Contact the delivery service, and they will file an insurance claim. When damage is not obvious, call the carrier and request an inspection within 15 days of delivery. Save the container and merchandise for inspection. Please call BIOPAC for authorization for return and repair or replacement of the merchandise.
EXCHANGES AND REFUNDS
Contact BIOPAC for authorization if you plan to return merchandise for credit or refund.
Equipment* may be returned for full credit, with shipping prepaid, up to 30 days after receipt of the item. Merchandise must be returned in salable condition, and credit is subject to inspection of equipment. In some circumstances, BIOPAC may accept returns outside of the 30 day window starting after the customer receipt date. However, these returns have to be authorized, in writing, by a BIOPAC representative. If BIOPAC agrees to accept the returned item(s), and the items are deemed by BIOPAC to be unused and in salable condition, there will be a 20% restocking fee applied to the full price of the item(s) being returned.
- Custom items are not returnable for refund or credit.
- Equipment which has been used with blood or other potentially infectious materials cannot be returned (regardless of decontamination efforts).
- For hygienic reasons, the following items cannot be returned for refund or credit: electrode gel, electrodes, and all AFT disposable and reusable items.
- Laboratory Manuals are not returnable for refund or credit.
- Scent cartridges are not returnable for refund or credit.
When returning a shipment, please enclose a letter explaining the reason for return, pack it well, insure it for full value, and clearly mark the Return Merchandise Authorization number (RMA#) on the outside of the box.