BIOPAC® Systems, Inc. Logo

Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

 

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."
IMPORTANT! BIOPAC Software is not yet compatible with macOS Big Sur v11

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

Spotlight On
Smart Center controller, 2-3 wireless transmitters & AcqKnowledge plus case

Smart Center | Stand-alone BioNomadix Wireless Systems

Smart Center Stand-alone, Portable Wireless Physiology Systems Smart Center Essentials entry-level system includes a Smart Center Device (BN-SMART with USB power cable), 2 or 3 Transmitters (BN-xxx-T with chargers); AcqKnowledge for Smart Center, and a case. Smart Center Enhanced adds a Logger (BN-LOGGER) and Basic Scripting License (ACK100W-BAS) to the Smart Center Device (BN-SMART with powercable), 3 […]

View All
Latest News

New Citations | BIOPAC in Stimulus Presentation Studies

BIOPAC provides software and hardware that allows research teams to study stimulus presentation data. Here are a few notable studies using BIOPAC equipment for research on stimuli’s effects using ECG and SCL data. Your Face Scares Me This study addressed the impact of individual differences in social anxiety by examining the effects of perceptual load and stimulus valence when […]

Electrocardiography Guide Now Available

BIOPAC’s comprehensive Introductory ECG Guide addresses fundamental to advanced concerns to optimize electrocardiography data recording and analysis. Topics include: ECG Complex; Electrical and Mechanical Sequence of a Heartbeat; Systole and Diastole; Configurations for Lead I, Lead II, Lead III, 6-lead ECG, 12-lead ECG, precordial leads; Ventricular Late Potentials (VLPs); ECG Measurement Tools; Automated Analysis Routines for extracting, […]

Read All
Request a Demonstration
Request a Demonstration