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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:



Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build


Please enter any troubleshooting steps you have already taken to try and solve your support issue:

Spotlight On
StimTracker Event Marking

StimTracker Stimulus Presentation Marker Interface – USB

StimTracker Duo. StimTracker Quad MARK. SYNC. AUDIT. StimTracker Duo and Quad autonomously  detect the onset of events to avoid operating system delays. The Quad adds direct TTL output, support for vocal response onset (voice key), more light sensors, and the option to install a Raspberry Pi board. Onset of Auditory Stimuli – Pass the audio via StimTracker, set […]

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Latest News

New Citations | Breath of Life

With new developments happening daily, it’s easy to forget to slow down and take a breath. Breathing can be as forgettable as it is crucial; the often forgettable automatic function inspires rituals in religions around the world. Studies have shown the importance of breathing not just in a spiritual sense but also in physiological health benefits. Lung functionality […]

Biofeedback Brought to Life

BIOPAC research systems are to be used in a unique project combining art and science. The performance, titled “Search for Simurgh” will intricately tie emotional stimulation of dance with physiological measurement of those participating. Directed by Kate Digby, Kent State assistant professor, the project recently won a $15,000 grant from the National Endowment for the […]

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