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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

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Spotlight On
short, lightweight pinch leads

LEAD115 Lighter Lead Series

New series of unshielded 45 cm electrode leads with thin cable; suitable for facial EMG and other areas where lighter, shorter lead cables are required. Use for female Touchproof connectors to pinch clip connectors—connect electrodes to either a C-series amplifier or an MEC. The pinch connectors are light weight and the lead cable tinsel wire […]

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Latest News

MEAP and BIOPAC used to quantify rapid changes in cardiovascular state

The new issue of Psychophysiology has a study “Quantifying rapid changes in cardiovascular state with a moving ensemble average” using MEAP for preprocessing/analysis and BIOPAC hardware and software for data collection, display, and storage. The proof of concept study demonstrates a viable method for the adoption of ICG measures across the field of psychophysiology. MEAP (moving ensemble […]

News Citations—fMRI & Temperature, Postpartum Depression, and Fibromyalgia

BIOPAC provides software and hardware that allow for research teams to record and analyze respiration activity in physiological experimentation. Here are a few notable studies covering MRI, ECG, and Laser Doppler Flow measurement. fMRI & Thermal Perception: The neural mechanisms underlying thermal perception (how hot or cold we perceive the temperature to be) have not been fully […]

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