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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

 

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."
IMPORTANT! BIOPAC Software is not yet compatible with macOS Big Sur v11

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

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BIOPAC provides software and hardware that allows research teams to study any physiological measure. Here are a few notable studies using BIOPAC equipment for ECG, EDA, and HRV Analysis. Intelligent Interaction Leading to Solutions The research being done in the HCI space is amazing, as scientists continue to make computers more adept at communicating with humans, allowing more […]

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