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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

 

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."
IMPORTANT! BIOPAC Software is not yet compatible with macOS Big Sur v11

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

Spotlight On
free BIOPAC webinar

Fundamentals of Electrical Stimulation

Learn the Fundamentals of Electrical Stimulation with BIOPAC experts Tim Cook and David Pollack!

What You Will Learn:
– The differences between types of electrical stimulation
– Use cases for electrical stim
– How to prep subjects and connect them to stimulator safely
– Best practices for safe stimulation
– Live demos of electrical and haptic stimulators

Register Now
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New Citations | Keeping Students Attentive in an Online Setting & More!

BIOPAC provides software and hardware that allows research teams to record and analyze numerous body signals for physiological experimentation. Here are a few notable studies using BIOPAC equipment for ECG, EDA, and Respiration data. What Keeps Students More Engaged? The question has been brought to the forefront during COVID, what variations of online learning keep students more engaged? […]

Electrocardiography Guide Now Available

BIOPAC’s comprehensive Introductory ECG Guide addresses fundamental to advanced concerns to optimize electrocardiography data recording and analysis. Topics include: ECG Complex; Electrical and Mechanical Sequence of a Heartbeat; Systole and Diastole; Configurations for Lead I, Lead II, Lead III, 6-lead ECG, 12-lead ECG, precordial leads; Ventricular Late Potentials (VLPs); ECG Measurement Tools; Automated Analysis Routines for extracting, […]

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