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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:
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b-alert x10

B-Alert Wireless EEG with AcqKnowledge plus Cognitive State Software

Simple, portable, accurate, wireless This complete system provides acquisition and analysis of high fidelity wireless EEG plus ECG with the B-Alert X10 headset and sensor strips (1 small, 1 medium), plus AcqKnowledge software with powerful analysis tools, including automated scoring and reporting options, and B-Alert Cognitive State analysis software. The B-Alert X10 mobile-wireless EEG system delivers real-time measurements for a […]

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BIOPAC and Autism Research

BIOPAC solutions have been used in a variety of cognitive studies, many pertaining to autism research. We have collected a series of studies focusing on autism based research using BIOPAC systems: Discourse and fNIR: Since discourse is a commonly occurring communication act, it is a focus of treatment for individuals with cognitive communication disorders. Michael […]

New Citations—Brain-Body Interactions, Prospective Memory, PPT Evaluation

Brain-Body Interactions: While it is generally agreed that the brain influences the physiological condition of the body, it is unclear what areas of the brain affect the body differently. Christine C. Guo, et al showed that the behavioral variant of frontotemporal dementia (bvFTD) is associated with reduced baseline cardiac vagal tone and that it correlates […]

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