BIOPAC® Systems, Inc. Logo

Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

Spotlight On
free BIOPAC webinar

Synchronize Participant Video with Physiology Data

Video is a compelling addition to physiology experiments. Researchers need to understand and observe the behavior of the participant, identify problems during the experiment and get a general sense of behavior and how that behavior relates to the data. If data looks wrong or bad, video can help researchers figure out why.

Register Now
Latest News

New Citations | Psychophysiology, Chewing Study, Pulse Wave Velocity

Recent studies in Psychophysiology, EMG, ECG and PPG measurement utilizing BIOPAC software and hardware: Fight or Flight (Reflex Response Time) “Fight or flight” is a physiological response that occurs due to a perceived threat to survival. It can physiologically be observed through an increase in heart rate, respiratory rate, blood pressure, oxygen availability, and other mechanisms. In […]

New Citations | Heart Rate & Heart Rate Variability, Wingate Anaerobic Test, and Neuroscience of Music

HRV, EMG, and EEG studies using BIOPAC hardware and software include: DON’T STRESS Humans encounter various stressful situations everyday at work, home, and school. Such stress when experienced at high degrees and/or for a long duration of time could lead to cardiovascular diseases, cognitive dysfunctions, and psychological disorders. This study examined the validity of a novel physiological measurement […]

Read All
Request a Demonstration
Request a Demonstration