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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

 

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

Spotlight On

Eye Tracking Glasses ETV

The ETVision (ETV) wearable unit resembles an eyeglasses frame that can be worn by itself or over the participant’s prescription eyeglasses. It contains miniature “eye cameras” that view each eye and a “scene camera” that views the scene in front of the participant, and a microphone. An optional visor can be mounted to the front […]

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Latest News

New Citations | Measuring rhythm to study Parkinson’s

Recent physiological studies feature BIOPAC’s Wireless BioNomadix Data Recorders Using Metronomes and Rhythmic stimulation to help people with Parkinson’s disease walk For those living with Parkinson’s disease, even simple tasks can take too long to accomplish properly, such as crossing a room or picking up an object. In this study, participants with diagnosed cases of […]

Electrocardiography Guide Now Available

BIOPAC’s just released Introductory ECG Guide addresses fundamental to advanced concerns to optimize electrocardiography data recording and analysis. Topics include: ECG Complex; Electrical and Mechanical Sequence of a Heartbeat; Systole and Diastole; Configurations for Lead I, Lead II, Lead III, 6-lead ECG, 12-lead ECG, precordial leads; Ventricular Late Potentials (VLPs); ECG Measurement Tools; Automated Analysis Routines […]

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