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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

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fNIR Imaging Education System

fNIR Imaging Systems are stand-alone functional brain imaging solutions for continuous NIR spectroscopy (NIRS). They provide an in-lab cognitive function assessment and eliminate a great many of the drawbacks of a functional MRI. fNIR optical imaging technology measures neural activity and hemodynamic response in the prefrontal cortex. Subjects wear an fNIR sensor (IR light sources […]

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NEWS CITATIONS – Heart Rate & Heart Rate Variability, Wingate Anaerobic Test, and Neuroscience of Music

BIOPAC provides software and hardware that allow for research teams to record and analyze respiration activity in physiological experimentation. Here are a few notable studies covering HRV, EMG, and EEG measurement. DON’T STRESS (Jing Wei, Hong Luo, Si J. Wu, Paul P. Zheng, Genyue Fu, and Kang Lee) Humans encounter various stressful situations everyday at work, home, and school. Such stress when experienced at high degrees and/or […]

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Alan Macy Answers Proust Questionnaire BIOPAC co-founder and R&D Director, Alan Macy, was interviewed recently by Roger Durling for the Santa Barbara Independent. The article, “The S.B. Questionnaire: Alan Macy,” provided a background excerpt of the Santa Barbara entrepreneurs’ past as well as his answers to the Proust Questionnaire. The biomedical technology developed at BIOPAC reflects an ambitious […]

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