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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

 

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."
IMPORTANT! BIOPAC Software is not yet compatible with macOS Big Sur v11

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

Spotlight On
free BIOPAC webinar

Heart Rate Variability Series | Part II: Frequency Domain Measures

HRV | Frequency Domain Measures
You will learn about
– Introduction to HRV
– Theory and guidelines
– Recording great ECG data
– Preparing data for analysis
– Low Frequency (LF) & High Frequency (HF) measures
– Single-epoch spectral HRV analysis
– Multi-epoch spectral HRV analysis
– Automation with scripting and Workflow
– Focus Areas and event-based analysis

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Latest News

New Citations | BIOPAC in HRV Analysis Research

BIOPAC provides researchers with a complete range of tools to gather data on heart rate variability (HRV). The following studies demonstrate just some of the ways in which HRV research benefits from the implementation of BIOPAC hardware and software solutions. PTSD and HRV Post-traumatic stress disorder (PTSD) has been associated with dysfunction of the autonomic […]

Electrocardiography Guide Now Available

BIOPAC’s comprehensive Introductory ECG Guide addresses fundamental to advanced concerns to optimize electrocardiography data recording and analysis. Topics include: ECG Complex; Electrical and Mechanical Sequence of a Heartbeat; Systole and Diastole; Configurations for Lead I, Lead II, Lead III, 6-lead ECG, 12-lead ECG, precordial leads; Ventricular Late Potentials (VLPs); ECG Measurement Tools; Automated Analysis Routines for extracting, […]

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