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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

 

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

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BioNomadix Logger plus AcqKnowledge and one transmitter

BioNomadix Wireless Wearable Physiology Logger

Offering the industry’s only system that delivers a comprehensive, 24-hour data logging solution in an easy-to-use, easy-to-wear package, the BioNomadix Logger® truly delivers “physiology anywhere.” The BioNomadix Logger is the perfect tool for applications that demand greater degrees of subject freedom and complex experimental design. BioNomadix Loggers wirelessly record physiological data as subjects freely and naturally […]

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New Citations | Using Wireless Technology to Support Psych Research

Solving Physical Stress Issues for Surgeons Physical stress in the operating room is common for surgeons, considering how much time they spend in an upright standing position during surgical procedures. With procedures that require standing for several hours and average reported working times of 60-80 hours a week, surgeons seem to be at risk for musculoskeletal […]

New Eye Tracking Glasses Bring Real-world Data to Academic Research

BIOPAC combines eye tracking with mobile data logging and physiology data collection to run experiments in the lab or in the real world BIOPAC Systems, Inc. is pleased to announce new eye tracking integration for researchers who conduct experiments from mobile participants in diverse locations. ETVision (EYE-ETV) eye tracking glasses now integrate with BIOPAC wireless systems and software, […]

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