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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

 

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."
IMPORTANT! BIOPAC Software is not yet compatible with macOS Big Sur v11

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

Spotlight On
free BIOPAC webinar

Automate AcqKnowledge with New Workflow Tool

New Automation Tool Saves Time and Improves Data Consistency

Workflow’s drag-and-drop interface allows you to automate and repeat the signal-conditioning and processing steps your protocol requires in an easy-to-use process without programming or scripting.
– Batch process multiple files with confidence that they’re all processed using the same procedure.
– Expedite signal conditioning and preparation for analysis with a standardized and automated approach.
– Extract measurements, analyze data and get results faster, for meaningful scientific insights.
– Save and share workflows with others in your team to help reduce training time and increase collaboration.

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New Citations | AcqKnowledge Research Tools

AcqKnowledge is an interactive, versatile software program that allows you to manage data in real time. Perform complex data acquisition, stimulation, triggering and analyses using intuitive navigation. Here are some recent AcqKnowledge citations… The nature of vicarious embarrassment. Journal of Business Research, 153, 355-364. Ziegler, A. H., Allen, A. M., Peloza, J., & Norris, J. I. (2022).    […]

Electrocardiography Guide Now Available

BIOPAC’s comprehensive Introductory ECG Guide addresses fundamental to advanced concerns to optimize electrocardiography data recording and analysis. Topics include: ECG Complex; Electrical and Mechanical Sequence of a Heartbeat; Systole and Diastole; Configurations for Lead I, Lead II, Lead III, 6-lead ECG, 12-lead ECG, precordial leads; Ventricular Late Potentials (VLPs); ECG Measurement Tools; Automated Analysis Routines for extracting, […]

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