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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

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Smart Center controller, 2-3 wireless transmitters & AcqKnowledge plus case

Smart Center | Stand-alone BioNomadix Wireless Systems

Smart Center Stand-alone, Portable Wireless Physiology Systems Smart Center Essentials entry-level system includes a Smart Center Device (BN-SMART with USB power cable), 2 or 3 Transmitters (BN-xxx-T with chargers); AcqKnowledge for Smart Center, and a case. Smart Center Enhanced adds a Logger (BN-LOGGER) and Basic Scripting License (ACK100W-BAS) to the Smart Center Device (BN-SMART with powercable), 3 […]

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What makes you laugh the most?

Alan Macy Answers Proust Questionnaire BIOPAC co-founder and R&D Director, Alan Macy, was interviewed recently by Roger Durling for the Santa Barbara Independent. The article, “The S.B. Questionnaire: Alan Macy,” provided a background excerpt of the Santa Barbara entrepreneurs’ past as well as his answers to the Proust Questionnaire. The biomedical technology developed at BIOPAC reflects an ambitious […]

New Citations | Research in Motion

Physiological researchers have been studying the lower body through examining impacts of training, movement instruction, and innovative research measurements on an individual’s well being. The following articles represent recent developments in physiological research, moving our understanding of lower limbs and the body as a whole forward, one step at a time. The Importance of Form Improper […]

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