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Support Request

Submit a Support Request

In order to provide quality service for all our customers, we request that you complete the following information sheet to assist our support staff and expedite the troubleshooting process. Having the following information available will speed up the process of solving your problem and will require less time on the phone. Answers to some currently asked questions and support issues may be found under the help menu in the Software or in the Knowledge Base, Manuals, or Application Notes.

Technical Support Request From:

 

HARDWARE:

SOFTWARE:

Information requested about your software version and build can be found either on the installation disk or under the Help Menu in the option called "About AcqKnowledge/Biopac Student Lab/etc."

BIOPAC AcqKnowledge software version and buildBiopac Student Labsoftware version and build

TROUBLESHOOTING:

Please enter any troubleshooting steps you have already taken to try and solve your support issue:

By using this form you agree to receive emails from BIOPAC and with the storage and handling terms of your data.

Spotlight On
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Optimize Event-Related EDA

Electrodermal Activity (EDA) is an objective index for understanding emotional states. Researchers measure EDA to gain insights on psychological or physiological response, leading them down the path of scientific discovery. Because EDA is so important to research, BIOPAC has created tools to optimize event-related EDA analysis. Topics include: how to identify skin conductance responses, convert stim events from E-Prime SuperLab, Presentation, Vizard, etc., into AcqKnowledge events that can used for analysis, and score skin conductance responses using the AcqKnowledge automated EDA analysis tool.

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New Citations | BIOPAC in NIBP Studies

NIRS and CNAP—Pairing great tools for great data Cerebral hemoglobin concentration (blood mass in the brain) is frequently measured in the prefrontal cortex, and systemic arterial blood pressure is known to be a variable factor based on the hemoglobin concentration. A leg pressure cuff was used to constrict and release blood flow to create a […]

Electrocardiography Guide Now Available

BIOPAC’s just released Introductory ECG Guide addresses fundamental to advanced concerns to optimize electrocardiography data recording and analysis. Topics include: ECG Complex; Electrical and Mechanical Sequence of a Heartbeat; Systole and Diastole; Configurations for Lead I, Lead II, Lead III, 6-lead ECG, 12-lead ECG, precordial leads; Ventricular Late Potentials (VLPs); ECG Measurement Tools; Automated Analysis Routines […]

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