What can I do if I’ve lost my iLok key or left it at home?
If you received and lost an iLok key for AcqKnowledge 4, submit a Support Ticket with original purchase details and specify the required UPS shipping method: overnight, 2-day, 3-day or, in continental USA, ground.
The Support Department will verify your License Key serial number via the product registration page and your customer account. You will be billed for shipping and key replacement.
For standard key/license configurations (i.e., combinations sold on this site):
The first time you lose your registered key—a replacement License Key will be issued for a deeply discounted price.
If you lose your key multiple times, the cost of a replacement key will rise—contact BIOPAC support for details
Beginning with AcqKnowledge 5, installation and distribution changed to USB key-based licensing only—software-based temporary licensing via challenge-response is no longer available.
The ETVision (ETV) wearable unit resembles an eyeglasses frame that can be worn by itself or over the participant’s prescription eyeglasses. It contains miniature “eye cameras” that view each eye and a “scene camera” that views the scene in front of the participant, and a microphone. An optional visor can be mounted to the front […]
Solving Physical Stress Issues for Surgeons Physical stress in the operating room is common for surgeons, considering how much time they spend in an upright standing position during surgical procedures. With procedures that require standing for several hours and average reported working times of 60-80 hours a week, surgeons seem to be at risk for musculoskeletal […]
BIOPAC combines eye tracking with mobile data logging and physiology data collection to run experiments in the lab or in the real world BIOPAC Systems, Inc. is pleased to announce new eye tracking integration for researchers who conduct experiments from mobile participants in diverse locations. ETVision (EYE-ETV) eye tracking glasses now integrate with BIOPAC wireless systems and software, […]