What can I do if I’ve lost my iLok key or left it at home?
If you received and lost an iLok key for AcqKnowledge 4, submit a Support Ticket with original purchase details and specify the required UPS shipping method: overnight, 2-day, 3-day or, in continental USA, ground.
The Support Department will verify your License Key serial number via the product registration page and your customer account. You will be billed for shipping and key replacement.
For standard key/license configurations (i.e., combinations sold on this site):
The first time you lose your registered key—a replacement License Key will be issued for a deeply discounted price.
If you lose your key multiple times, the cost of a replacement key will rise—contact BIOPAC support for details
Beginning with AcqKnowledge 5, installation and distribution changed to USB key-based licensing only—software-based temporary licensing via challenge-response is no longer available.
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